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Please lodge maintenance and repairs via our portals. We request you do not use this form for urgent or emergency repairs. For emergencies contact the appropriate emergency response or 000. For urgent and after-hours repairs refer to our recommended contractors.

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Realmark Commercial Repairs and Maintenance 

We’re committed to ensuring your commercial property concerns are addressed promptly and efficiently. Follow the guidelines below for repairs, maintenance, and after-hours issues at properties managed by us.

Repairs and Maintenance Portal

Realmark Commercial may provide you with access to a portal supported by myBuildings™ to lodge maintenance or repair requests. This portal offers 24/7 real-time access to solutions, information, and support to assist you in resolving and reporting maintenance or repair issues.

Please refer to your communications with your Asset or Facilities Manager for an invitation. 

For all non-urgent repairs or maintenance requests:

  • Log the issue via the portal where possible, or provide the details in writing via email.
  • Ensure you provide clear information about the issue for prompt action.

During Business Hours

Contact our office on 9328 0909 or reach out to your Asset or Facilities Manager.

Outside Business Hours

For non-urgent issues arising outside business hours (before 9:00 am or after 5:00 pm Monday to Friday, including weekends and public holidays), log the issue in the myBuildings™ portal or contact our team. They will respond to you on the next business day.

For urgent issues outside business hours, contact one of our team members on their mobile number or refer to the instructions and contact details of our preferred suppliers and contractors provided on this page.

Emergencies 

An emergency is a situation posing an immediate risk to health, safety, property, or the environment. Examples include:

  • Dangerous electrical faults
  • Structural damage
  • Events that could cause harm or significant property damage if unattended

Steps to take in the event of an emergency:

  • Contact the appropriate emergency services immediately by dialing 000.
  • Once safe to do so, notify your Asset or Facilities Manager as soon as possible.
  • Contact any after-hours contractor if necessary to address urgent matters.
  • Once safe, log the emergency in the myBuildings™ portal (if applicable) to ensure a record is created.

Urgent Repair

Urgent repairs are necessary to restore essential services or prevent injury or property damage. These include:

  • Broken windows or locks compromising property security
  • Burst water services or sewerage leaks

Air-conditioning is not classified as urgent repairs unless posing a health or safety risk.

Once the urgency has passed, log the matter in the myBuildings™ portal (if applicable) to ensure a record is created. 

Useful links and information

Police, Fire, Ambulance (Life Threatening) - 000

WA Police (Non-life Threatening) - 131 444

Western Powner (Emergencies & Interruptions) - 13 13 51

Water (Emergencies & Faults) - 13 13 75

State Emergency Services (SES) - 13 25 00

See also alerts from Emergency WA. Refer to link below.

Report the break in to the Police on 131 444 and take note of the police report number. If you do not supply us with this report number, you may be responsible for the cost of all repairs.

If the property is not secure, contact a glazier directly.

Report all damages in writing to us as soon as possible.

In most cases, your commercial lease requires you to insure plate glass. Accordingly, the cost of the repair will be your responsibility and claimable under your insurance policy.

If the loss of power is due to fallen or broken power lines, contact Western Power on 13 13 51.

For other power disruptions, check with Synergy to confirm if the issue is local to your suburb. If not, contact the following electrician:

  • On Tap Plumbing and Electrical (24/7): 08 6206 6888

GAS SUPPLY: If your gas supply has been disconnected, contact your gas provider (e.g., Kleenheat, AGL, or Alinta) to determine the reason. If unresolved, contact our plumber.

BURST PIPE OR SERIOUS WATER LEAK: Please turn off water mains immediately and call the plumber. Please note that small tap leaks will not be attended to outside of normal business hours. If any serious retic leaks occur turn the retic off, if still leaking, please turn the mains water off immediately and report to your Asset Manager the next business day.

If the burst pipe is not on the property side of the meter contact the Water Corporation on 13 13 75.

 If the burst is between the meter and the property, contact the below plumber:

On tap Plumbing and Electrical 24/7: 08 6206 6888

  • If you arrange for a contractor, emergency service, or repair that does not meet the criteria for an urgent repair or emergency, you may be responsible for the associated costs.
  • If damage or issues are caused by you, your family, or visitors, you may be liable for repair costs.
  • If your premises are within a Strata Building, some matters may need to be referred to the Strata Manager. We will work with them when these circumstances arise.