Help and Support
Repairs and maintenance
Each Realmark office has its own approach to repairs and maintenance. Specific instructions can be found on the relevant office’s page.
For emergencies or urgent after-hours issues, follow the emergency instructions provided. Do not use portals or apps for urgent repairs; instead, contact emergency services or the appropriate response team.
Your property manager may provide access to a portal or app for non-urgent maintenance requests, offering 24/7 real-time support. Instructions for using these tools will be given when you sign your lease. If your office doesn’t use a portal or app, contact your property manager directly via email or phone.
Authorised contractors for after-hours repairs can be found on your office's contact page. Unnecessary or tenant-caused after-hours costs may be your responsibility.
Once you have logged a job in the tenant portal job details can be viewed and a more detailed job status is available, as well as the tradesperson who is allocated to do the work.
To log emergency repairs for record-keeping, email your property manager or if directed to use the portal.
Each Realmark office has its own approach to repairs and maintenance. Specific instructions can be found on the relevant office’s page.
For emergencies or urgent after-hours issues, follow the emergency instructions provided. Do not use portals or apps for urgent repairs; instead, contact emergency services or the appropriate response team.
Your asset manager or facilities manager may provide access to a portal or app for non-urgent maintenance requests, offering 24/7 real-time support. Instructions for using these tools will be given when you sign your lease. If your office doesn’t use a portal or app, contact your property manager directly via email or phone.
Authorised contractors for after-hours repairs can be found on your office's contact page. Unnecessary or tenant-caused after-hours costs may be your responsibility.
Once you have logged a job in the Tenant/Owner Portal or My Buildings Portal job details can be viewed and a more detailed job status is available, as well as the tradesperson who is allocated to do the work.
To log emergency repairs for record-keeping, email your property manager or if directed to use the portal.
Careers
We offer a wide range of property industry positions including administration, marketing, support and concierge roles as well as positions that require you to have a license and qualifications in strata, commercial and residential sales, leasing and property management.
Our benefits include learning and development programs that have developed some of the most successful and recognised real estate professionals in Western Australia.
You can stay up to date with our insights and information on careers in property by joining our contact list; simply complete our expression of interest form or apply for one of our current opportunities.
Realmark offers ad hoc traineeships where team members can commence their career whilst also completing their qualifications and further learning. Simply get in touch with us by completing our expressions of interest form or explore the current opportunities.
Realmark has a range of opportunities for a career in property across its network of licensed offices for sales, property management, leasing, marketing and administration roles. These include inner city and reginal roles where our offices are located. We would be pleased to have a confidential chat with about a career in property with Realmark.
Simply fill in our form below or get in touch by email.
To acquire an interest in a real estate business you need to ensure that you have the relevant licenses and qualifications. We can assist you with an understanding of what is required.
For real estate professions in Western Australia refer to pathways to real estate and business agent licensing and registration by Department of Energy, Mines, Industry Regulation and Safety (commerce.wa.gov.au)
Realmark offers a range of opportunities to become a Realmark business owner or leader including converting or joining an existing business or starting a new business. We will work with you to understand your aspirations and identify opportunities.
Commercial
Promptly attending to the payment of deposit or transfer of funds is important. If there are special instructions in relation to the payment of the deposit (such as it must be held in an interest-bearing account) please provide us with appropriate information as soon as practicable in writing otherwise follow our industry in relation to the transfer of funds.
The real estate industry has been the target of scams targeting the transfer of funds. It is important that you take proactive steps to confirm and verify details when transferring funds. To confirm details of our trust account please call our office before transferring funds to us. We may also call you to confirm your account details with you if required. We encourage you to call us if in doubt.
We may use technology platforms to exchange bank account details with you. Please refer to your correspondence with us for more details if appliable.
If you would like to make an offer on a property advertised by Realmark, a Realmark Expert work with you to explain the offer process. Offers may be prepared and presented in traditional paper format, it may be sent to you for electronic signing, or we may use technology to facilitate the preparation and presentation of offers. We will provide you with further information if you make an enquiry about the property.
Residential
You will need to formally apply to be considered as a potential tenant for a rental property. The process will include you completing an application and collating supporting information including references. This information is the basis upon which an Owner will consider granting you a lease.
Generally, if you apply for a residential property you will be directed to complete the online application process.
To assist you when preparing to make a rental application we have prepared this guide for prospective renters.
Your Realmark residential property manager may provide you with an invitation to the Residential Property Management Tenant Portal (this is powered by MRI Property Tree). Not all offices use this portal and may have a similar tool powered by other suppliers. Please ask your Property Manager if this portal or application applies to you. The Tenant Portal and Tenant App will provide personalised 24/7 real-time access to the information. So you can:
- login easily though your mobile device anywhere, anytime and effortlesslycommunicate with your property manager direct through Portal Messaging
- access to your rental and bond information, lease details and tenancy documents
- report maintenance, attach photos and track the progression of each job
- get clear notice of inspection dates and times and you elect for the app system can send push notifications to alert you of upcoming inspections
To find your portal or app information please refer to your welcome email.
If you would like to make an offer on a property advertised by Realmark, a Realmark Expert work with you to explain the offer process. Offers may be prepared and presented in traditional paper format, it may be sent to you for electronic signing, or we may use technology to facilitate the preparation and presentation of offers. We will provide you with further information if you make an enquiry about the property.
Promptly attending to the payment of deposit is important. If there are special instructions in relation to the payment of the deposit (such as it must be held in an interest-bearing account) please provide us with appropriate information as soon as practicable in writing.
The real estate industry has been the target of scams targeting the transfer of funds. It is important that you take proactive steps to confirm and verify details when transferring funds.
To confirm details of our trust account please call our office before transferring funds to us. We may also call you to confirm your account details with you if required.
We encourage you to call us if in doubt.
We may use technology platforms to exchange bank account details with you. Please refer to your settlement correspondence for more details if appliable.
Once a sale contact is signed either you personally or your settlement agent or legal adviser will need to attend to the conveyancing process to ensure the transfer of ownership of the property is valid and meets all legal obligations including, but not limited to, preparation of the required forms and documents, lodgements for taxation and registration purposes and verification of your identity.
We recommend that you attend to these matters at your earliest convenience as delays may affect the process or incur additional costs (such as penalties for late lodgement for duties assessment with the Department of Finance which must be completed with two months of the contract date).
If you do not have a settlement agent or legal adviser you will need to attend to these matters personally. A conveyancer or lawyer could also assist you in advising you what terms or conditions you require in you Contract for Sale.
Strata
As of 1 August 2026, Realmark works with Strata Town by RAC to connect strata communities, Councils of Owners, developers and property owners with specialist strata management expertise.
Whether you are considering a change of strata manager, seeking support for a new development or looking for a more responsive approach, we can introduce you to the Strata Town team for an obligation-free conversation. For more information, contact connect@realmark.com.au.
Suppliers and Contractors
The approach to ESG (Environmental, Social and Governance) in the property and real estate sector has become increasingly important in recent years. This requires managers to focus on matters such as improving energy efficiency in existing buildings, green certifications for buildings such as Green Star, fair tenant relations and transparent communications, and implementing risk management and compliance frameworks.
Realmark is proactive in understanding each owner or investors approach to ESG in relation to their properties. Working with them in collaboration to implement improvements, reporting and processes in alignment with this understanding enhancing long-term financial performance and meeting evolving stakeholder expectations.
Realmark values partners who understand the local market and share similar values. To become a preferred supplier for Realmark you will need to contact our team and may be asked to formally tender or provide a proposal. You will be asked to highlight your experience, qualifications, insurance and any relevant certifications. Realmark values building a relationship over time and demonstrating consistent value and reliability. You can read more about the process on our Contractors information page.
General
Realmark proudly boasts accomplished speakers and industry commentators with expertise across residential and commercial property markets
You can also see our information and insights in our Realmark Real Stories
To get in touch:
- (08) 9328 0909
- connect@realmark.com.au
Realmark has been made aware of reports of an individual impersonating a Realmark representative and contacting members of the public.
If you receive unexpected or suspicious contact from someone claiming to represent Realmark, please do not provide personal or financial information or allow access to your property until you have verified their identity.
If you’re unsure whether a communication is genuine, contact your Realmark office or property representative directly using the contact details published on the Realmark website.
Realmark takes the security and privacy of our clients and community seriously. Any suspicious contact claiming to be from Realmark should be reported to us so it can be investigated.
There are certain terms and conditions that apply to your use of our website and our electronic communications with you. By engaging with our website, communications and team members we expect that you are aware of, acknowledge and agree to these terms and conditions. We encourage you to read them when engaging with us.
You can read more about our approach to handling your personal information and privacy in our Privacy Policy.
If you have a concern or complaint, start by discussing it with your agent, representative, or property manager.
If unresolved, you can contact the Principal or Manager listed on the relevant Office Page. Alternatively, submit your complaint via our Contact Us form, ensuring you include as much detail as possible, including your desired outcome.
For assistance with lodging or describing your complaint, or to discuss it informally, contact us at conntect@realmark.com.au or call 08 9328 0999. Please refer to our complaints process for more information.
We encourage you to provide any compliment or testimonial directly to the agent, representative or property manager. Our team may ask you to provide a review or testimonial and we appreciate your assistance with this process which is determined by the platform hosting the review or testimonial.
If you would like to submit a compliment to us, please use our contact us form below.
From 1 July 2026, new Australian anti-money laundering and counter-terrorism financing (AML/CTF) laws will apply to certain real estate services and transactions. These laws have been introduced by the Australian Government to strengthen Australia’s financial and property sectors against money laundering, terrorism financing and other serious financial crimes. As part of these laws, Realmark may legally be required to undertake additional checks before providing certain services, in particular in relation to the sale or acquisition of property.
Guides
Buying a residential property in Western Australia is a significant step, whether you’re purchasing your first home, upgrading, downsizing or investing. The process can feel complex. But with the right guidance, it becomes far more straightforward.
At Realmark, we help you navigate every stage: from understanding the market through to settlement - so you can make informed decisions with confidence.
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