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Each Realmark office has its own approach to repairs and maintenance. Specific instructions can be found on the relevant office’s page.
For emergencies or urgent after-hours issues, follow the emergency instructions provided. Do not use portals or apps for urgent repairs; instead, contact emergency services or the appropriate response team.
Your property manager may provide access to a portal or app for non-urgent maintenance requests, offering 24/7 real-time support. Instructions for using these tools will be given when you sign your lease. If your office doesn’t use a portal or app, contact your property manager directly via email or phone.
Authorised contractors for after-hours repairs can be found on your office's contact page. Unnecessary or tenant-caused after-hours costs may be your responsibility.
Once you have logged a job in the tenant portal job details can be viewed and a more detailed job status is available, as well as the tradesperson who is allocated to do the work.
To log emergency repairs for record-keeping, email your property manager or if directed to use the portal.
In Western Australia, repairs and maintenance in strata properties are shared between lot owners and the strata company. The strata company is responsible for maintaining common areas such as hallways, stairwells, and shared facilities. Individual lot owners handle repairs within their own units, including internal walls and appliances.
Some areas, like balconies, may create confusion regarding responsibility. Balconies can be classified as common property, though specific cleaning duties may fall to lot owners. Exclusive use by-laws can also alter maintenance responsibilities. Each strata scheme is unique, so it’s important to understand your lot boundaries and by-laws to clarify your responsibilities.
Owners can generally organise their own repairs within their lot, unless the work affects common property or other lots in which case permission may be required. If you are a tenant within a strata property you should refer repairs and maintenance to your asset manager or strata manager.
The Strata Council will instruct the Strata Manager on any preventative, seasonal and regular maintenance plan, and some Strata Companies will carry our maintenance and repairs in accordance with a 10-year maintenance plan.
As an owner you can report repairs and maintenance of or affecting the common property you can request repairs and maintenance via the Realmark Strata Portal or Realmark Strata App. Only owners can use these resources.
If you have a concierge or building manager you can also report repairs and maintenance to them.
We’re committed to ensuring your strata property concerns are addressed promptly and efficiently. Follow the guidelines below for repairs, maintenance, and after-hours issues at properties managed by us.
For more information, in particular in relation to emergency and after-hours repairs and issues, refer to the Realmark Strata Repairs and Maintenance information.
Each Realmark office has its own approach to repairs and maintenance. Specific instructions can be found on the relevant office’s page.
For emergencies or urgent after-hours issues, follow the emergency instructions provided. Do not use portals or apps for urgent repairs; instead, contact emergency services or the appropriate response team.
We offer a wide range of property industry positions including administration, marketing, support and concierge roles as well as positions that require you to have a license and qualifications in strata, commercial and residential sales, leasing and property management.
Our benefits include learning and development programs that have developed some of the most successful and recognised real estate professionals in Western Australia.
You can stay up to date with our insights and information on careers in property by joining our contact list; simply complete our expression of interest form or apply for one of our current opportunities.
Realmark offers ad hoc traineeships where team members can commence their career whilst also completing their qualifications and further learning. Simply get in touch with us by completing our expressions of interest form or explore the current opportunities.
Realmark has a range of opportunities for a career in property across its network of licensed offices for sales, property management, leasing, marketing and administration roles. These include inner city and reginal roles where our offices are located. We would be pleased to have a confidential chat with about a career in property with Realmark.
Simply fill in our form below or get in touch by email.
To acquire an interest in a real estate business you need to ensure that you have the relevant licenses and qualifications. We can assist you with an understanding of what is required.
For real estate professions in Western Australia refer to pathways to real estate and business agent licensing and registration by Department of Energy, Mines, Industry Regulation and Safety (commerce.wa.gov.au)
Realmark offers a range of opportunities to become a Realmark business owner or leader including converting or joining an existing business or starting a new business. We will work with you to understand your aspirations and identify opportunities.
Promptly attending to the payment of deposit or transfer of funds is important. If there are special instructions in relation to the payment of the deposit (such as it must be held in an interest-bearing account) please provide us with appropriate information as soon as practicable in writing otherwise follow our industry in relation to the transfer of funds.
The real estate industry has been the target of scams targeting the transfer of funds. It is important that you take proactive steps to confirm and verify details when transferring funds. To confirm details of our trust account please call our office before transferring funds to us. We may also call you to confirm your account details with you if required. We encourage you to call us if in doubt.
We may use technology platforms to exchange bank account details with you. Please refer to your correspondence with us for more details if appliable.
If you would like to make an offer on a property advertised by Realmark, a Realmark Expert work with you to explain the offer process. Offers may be prepared and presented in traditional paper format, it may be sent to you for electronic signing, or we may use technology to facilitate the preparation and presentation of offers. We will provide you with further information if you make an enquiry about the property.
You will need to formally apply to be considered as a potential tenant for a rental property. The process will include you completing an application and collating supporting information including references. This information is the basis upon which an Owner will consider granting you a lease.
Generally, if you apply for a residential property you will be directed to complete the online application process.
To assist you when preparing to make a rental application we have prepared this guide for prospective renters.
Your Realmark residential property manager may provide you with an invitation to the Residential Property Management Tenant Portal (this is powered by MRI Property Tree). Not all offices use this portal and may have a similar tool powered by other suppliers. Please ask your Property Manager if this portal or application applies to you. The Tenant Portal and Tenant App will provide personalised 24/7 real-time access to the information. So you can:
To find your portal or app information please refer to your welcome email.
If you would like to make an offer on a property advertised by Realmark, a Realmark Expert work with you to explain the offer process. Offers may be prepared and presented in traditional paper format, it may be sent to you for electronic signing, or we may use technology to facilitate the preparation and presentation of offers. We will provide you with further information if you make an enquiry about the property.
Promptly attending to the payment of deposit is important. If there are special instructions in relation to the payment of the deposit (such as it must be held in an interest-bearing account) please provide us with appropriate information as soon as practicable in writing.
The real estate industry has been the target of scams targeting the transfer of funds. It is important that you take proactive steps to confirm and verify details when transferring funds.
To confirm details of our trust account please call our office before transferring funds to us. We may also call you to confirm your account details with you if required.
We encourage you to call us if in doubt.
We may use technology platforms to exchange bank account details with you. Please refer to your settlement correspondence for more details if appliable.
Once a sale contact is signed either you personally or your settlement agent or legal adviser will need to attend to the conveyancing process to ensure the transfer of ownership of the property is valid and meets all legal obligations including, but not limited to, preparation of the required forms and documents, lodgements for taxation and registration purposes and verification of your identity.
We recommend that you attend to these matters at your earliest convenience as delays may affect the process or incur additional costs (such as penalties for late lodgement for duties assessment with the Department of Finance which must be completed with two months of the contract date).
If you do not have a settlement agent or legal adviser you will need to attend to these matters personally. A conveyancer or lawyer could also assist you in advising you what terms or conditions you require in you Contract for Sale.
Effective and efficient communication between Strata Owners, Strata Managers and other stakeholders in an important for the enjoyment of those that invest, own, and live in strata communities. To assist with this communication process Realmark Strata has made available an owner portal and application for owners which has important information about your building.
In addition, Realmark Strata recommends you refer to the Communication Guide which was prepared by SCA (WA) in 2021.
Selling a property that forms part of a strata titles scheme comes with a series of obligations of disclosure. There is a detailed list of information the seller must provide to a prospective buyer before the buyer signs a contract for sale and purchase of the lot, and if the property is a required to provide an update in the information changes and it meets the requirements of being a notifiable variations.
If you want to learn more about your seller’s disclosure requirements, please refer to following publication by Landgate WA Strata Living Guide. Strata laws are changing so ensure you have the most up to date version.
Most of the information you should already have or have access to, via the Realmark Owners Portal or Application. Your Realmark Strata Manager will also be able to assist you.
As a contractor who provides services to premises, we manage, we encourage you to take action to ensure you have access to our contractor management system.
Contractors have the following features with a single login:
These features should assist in reducing emails, improve transparency and aid in more timely responses.
If you need to reset your password or accessing your account, please contact Realmark Strata.
For more information on working with Realmark as a contractor or supplier please refer to our Contractors information page.
The approach to ESG (Environmental, Social and Governance) in the property and real estate sector has become increasingly important in recent years. This requires managers to focus on matters such as improving energy efficiency in existing buildings, green certifications for buildings such as Green Star, fair tenant relations and transparent communications, and implementing risk management and compliance frameworks.
Realmark is proactive in understanding each owner or investors approach to ESG in relation to their properties. Working with them in collaboration to implement improvements, reporting and processes in alignment with this understanding enhancing long-term financial performance and meeting evolving stakeholder expectations.
Realmark values partners who understand the local market and share similar values. To become a preferred supplier for Realmark you will need to contact our team and may be asked to formally tender or provide a proposal. You will be asked to highlight your experience, qualifications, insurance and any relevant certifications. Realmark values building a relationship over time and demonstrating consistent value and reliability. You can read more about the process on our Contractors information page.
Realmark proudly boasts accomplished speakers and industry commentators with expertise across residential and commercial property markets
You can also see our information and insights in our Realmark Real Stories
To get in touch:
There are certain terms and conditions that apply to your use of our website and our electronic communications with you. By engaging with our website, communications and team members we expect that you are aware of, acknowledge and agree to these terms and conditions. We encourage you to read them when engaging with us.
You can read more about our approach to handling your personal information and privacy in our Privacy Policy.
If you have a concern or complaint, start by discussing it with your agent, representative, or property manager.
If unresolved, you can contact the Principal or Manager listed on the relevant Office Page. Alternatively, submit your complaint via our Contact Us form, ensuring you include as much detail as possible, including your desired outcome.
For assistance with lodging or describing your complaint, or to discuss it informally, contact us at conntect@realmark.com.au or call 08 9328 0999. Please refer to our complaints process for more information.
We encourage you to provide any compliment or testimonial directly to the agent, representative or property manager. Our team may ask you to provide a review or testimonial and we appreciate your assistance with this process which is determined by the platform hosting the review or testimonial.
If you would like to submit a compliment to us, please use our contact us form below.
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