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In Western Australia, repairs and maintenance in strata properties are shared between lot owners and the strata company. The strata company is responsible for maintaining common areas such as hallways, stairwells, and shared facilities. Individual lot owners handle repairs within their own units, including internal walls and appliances.
Some areas, like balconies, may create confusion regarding responsibility. Balconies can be classified as common property, though specific cleaning duties may fall to lot owners. Exclusive use by-laws can also alter maintenance responsibilities. Each strata scheme is unique, so it’s important to understand your lot boundaries and by-laws to clarify your responsibilities.
Owners can generally organise their own repairs within their lot, unless the work affects common property or other lots in which case permission may be required. If you are a tenant within a strata property you should refer repairs and maintenance to your asset manager or strata manager.
Common property repairs:
The Strata Council will instruct the Strata Manager on any preventative, seasonal and regular maintenance plan, and some Strata Companies will carry our maintenance and repairs in accordance with a 10-year maintenance plan.
As an owner you can report repairs and maintenance of or affecting the common property you can request repairs and maintenance via the Realmark Strata Portal or Realmark Strata App. Only owners can use these resources.
If you have a concierge or building manager you can also report repairs and maintenance to them.
We’re committed to ensuring your strata property concerns are addressed promptly and efficiently. Follow the guidelines below for repairs, maintenance, and after-hours issues at properties managed by us.
You may be directed to log repairs and maintenance on our portal.
Repairs and Maintenance Portal
You may be provided with access to a portal to lodge maintenance or repair requests supported by the Strata Portal or Strata App. These provide 24/7 real-time access to solutions, information, and support for resolving and reporting maintenance or repair requests.
Please refer to your communications with your Strata Manager for an invitation. Only use the portal if you have been instructed by Realmark.
For all non-urgent or emergency repairs or maintenance requests:
When possible, it is advisable to log any emergency or urgent repairs in the portal or app and/or provide information in writing to create a record for your benefit and the Strata Manager’s reference.
Important
Please note that if you arrange a repair or attendance of a contractor or emergency response for a matter that is not an urgent repair or emergency, you may incur a charge for any callout or works undertaken. Should costs or loss be caused by you, your family, or visitors, you may also be responsible for all costs incurred. If you are in a property or premises you do not own, matters may also need to be referred to a property manager or owner, we will work with you to work out who can assist you.
If the issue may result in an insurance claim, contact your insurer directly; they can often arrange after-hours trades
Urgent
Urgent repairs are those that are reasonably necessary to supply or restore an essential service or to avoid exposing a person to injury or property damage if left unattended. Urgent repairs generally include broken windows and locks that breach the security of the property, flooding, a burst water service, gas leaks, sewerage leaks or electrical faults.
Emergencies
An emergency is a situation that poses an immediate risk to health, safety, property, or the environment. Examples include:
Steps to take in the event of an emergency:
The Department of Fire and Emergency Services are also available on 132 500. They can assist with:
Useful links and information
Police, Fire, Ambulance (Life Threatening) - 000
See also alerts from Emergency WA.
General make safe, impact to building by vehicle or severe storm damage to property
Lost keys or locked outside
Break in as well as broken windows or glass and, electrical automation faults
Report all damages in writing to us as soon as possible.
Electrical faults and issues
Gas and Plumbing issues