Market Your Property
Residential
Properties In Market
Browse By Sector
Services
People and Offices
Contact Us
We’re committed to ensuring your residential property concerns are addressed promptly and efficiently. Follow the guidelines below for repairs, maintenance, and after-hours issues at properties managed by us.
During Business Days
Contact our office, or contact your Property Manager directly. Contact details can be found via the link below.
Outside Business Hours
If a non-urgent matter arises outside business hours (before 9:00 am or after 5:00 pm Monday to Friday, as well as weekends and public holidays), you may log the issue in the Property Tree Portal or Bricks and Agent, or contact our team. They will respond to you as soon as possible on the next business day.
If an urgent matter arises outside business hours, you are encouraged to contact one of our team on their mobile number. You can also refer to the instructions and contact details of our preferred suppliers and contractors for urgent matters provided on this page.
Urgent Repairs
Urgent repairs are those that are reasonably necessary to supply or restore an essential service, or to avoid exposing a person to the risk of injury or exposing property to damage if left unattended.
Please note air-conditioning units are generally not classified as urgent repairs.
Important
Please note that if you arrange a repair or attendance of a contractor or emergency response for a matter that is not an urgent repair or emergency, the owner is not obliged to pay for any expense incurred. You may incur a charge for any callout or works undertaken. Should costs or loss be caused by you, your family, or visitors, you may also be responsible for all costs incurred.
If your home is within a strata building, some matters may need to be referred to the Strata Manager. We will work with them when these circumstances arise.
Emergencies
An emergency is a situation that poses an immediate risk to health, safety, property, or the environment. Examples include:
Steps to take in the event of an emergency:
Useful links and information
Police, Fire, Ambulance (Life Threatening) - 000
WA Police (Non-life Threatening) - 131 444
Western Powner (Emergencies & Interruptions) - 13 13 51
Water (Emergencies & Faults) - 13 13 75
State Emergency Services (SES) - 13 25 00
See also alerts from Emergency WA. Refer to link below.
GAS HOT WATER SYSTEM: Please check that the pilot light is on, particularly in windy weather. If off, please attempt to re-ignite the hot water system. Also, check the gas supply is connected. If after a number of attempts the pilot light still will not ignite, call our gas plumber from the list below.
ELECTRIC HOT WATER SYSTEM: Please check that the RCD has not tripped or the booster switch has not been turned off (the booster switch can usually be found in the laundry for apartments). If still not working, call our electrician from the list below.
• Mainline Plumbing & Gas (24/7 availability): 0435 732 528
• Plumbing Gas – David: 0490 931 104
The tenant is responsible for all costs associated with calling a locksmith if keys have been lost or locked inside.
• Procare Locksmiths (24/7 availability): (08) 9750 5300
Should you lose an access device to the common property, please contact your Property Manager during business hours to arrange a replacement.
In any of these circumstances, your action will depend on the severity of the problem.
If severe injury occurs, call Ambulance and Police - 000.
If required, call the State Emergency Service (SES) - 132 500.
Report the break-in to the Police on 131 444 and take note of the police report number. If you do not supply us with this report number, you will be responsible for the cost of all repairs.
If the property is not secure, call our glazier from the list below:
• Naturaliste Glass: 0416 104 751
• Cape to Cape Glass: (08) 9755 3774
Report all damages in writing to us as soon as possible.
If the glass breakage is not due to a break-in but caused by you, your family, or visitors, you may be required to pay all costs.
Check the Western Power website for failures and outages or call 13 13 51.
ELECTRICAL FAULTS:
In the event of electrical failure and where it is safe to do so, check trip switches and fuses.
Should the power cut out, disconnect all appliances inside and outside of the property, then reset the safety switch. Reconnect one appliance at a time. If the power stays on after each new appliance is connected, continue reconnecting appliances. If the power cuts out again after connecting a specific appliance, do not use it. If an electrician is called and the fault is found to be your own appliance, you will be charged for the electrician’s account.
With any other disruption to power/lighting within the premises we suggest contacting Synergy first to ascertain if a problem exists in your suburb.
If there is no local general outage or fault, please contact:
• Coast Electrical Southwest (24/7 availability): 0429 355 965
• Tearle’s Electrical Busselton: 0408 923 436
GAS SUPPLY:
If your gas supply has been disconnected, contact your gas provider (Kleenheat, AGL, or Alinta) first to determine the issue. If unresolved, call our plumber.
BURST PIPE OR SERIOUS WATER LEAK:
Turn off the water mains immediately and call the plumber. Note that small tap leaks will not be attended to outside normal business hours. For serious reticulation leaks, turn the reticulation system off. If still leaking, turn off the mains water and report to your Property Manager the next business day.
If the burst pipe is not on the property side of the meter, contact the Water Corporation on 13 13 75.
If the burst pipe is within the property, contact:
• Mainline Plumbing & Gas (24/7 availability): 0435 732 528
• Plumbing Gas – David: 0490 931 104