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Client Information: anti-money laundering and counter-terrorism financing (AML/CTF) compliance

Our commitment to compliance

From 1 July 2026, new Australian anti-money laundering and counter-terrorism financing (AML/CTF) laws will apply to certain real estate services and transactions. These laws have been introduced by the Australian Government to strengthen Australia’s financial and property sectors against money laundering, terrorism financing and other serious financial crimes.

Under these laws, all regulated businesses must:

  • verify the identity of their clients
  • understand the purpose of each matter or
    transaction
  • assess and document risks
  • keep clear, accurate records of decisions

As part of these laws, Realmark may legally be required to undertake these checks before providing certain services in particular in relation to the sale or acquisition of property. 

What is the impact on clients?

Under the new laws we may be required to undertake client due diligence checks on you, even if you have an existing relationship with us. We may have to reach out to you to gather further information, which we will start doing for some clients from late June 2026 if there is an intention to complete the sale of property from 1 July 2026 . We ask you to please work with us during this time to avoid any impacts to the advice and services we are providing.

Realmark is committed to making the process as straightforward and efficient as possible, while minimising disruption to the services we provide.

If you have any concerns or need further clarification about the checks we may conduct, please don’t hesitate to reach out to your Realmark representative or contact. 

What does the process entail?

Client due diligence involves collecting and verifying information to confirm the identity of our clients and understand the nature of the transaction or service being provided.  Our process is designed to be clear, efficient and secure. Most clients complete it quickly oncedocuments are provided.

Depending on the circumstances, this may include:

  • verifying the identity of individuals or entities
  • understanding ownership or control structures
  • confirming the source of funds for a transaction
  • understanding the purpose and nature of the transaction
  • identifying individuals acting on behalf of a buyer or seller in a transaction

The information required will vary depending on the type of client, the services being provided and the complexity of the transaction.

Where possible, Realmark will source information from publicly available records or trusted electronic verification providers. In some situations, we may request additional documentation directly from clients, such as:

  • identification documents
  • company or trust documentation
  • proof of authority to act on behalf of another person or entity

What happens if we cannot complete the checks?

We will work closely with clients to resolve any issues or difficulties in providing required information.

However, if we are unable to complete the required AML/CTF checks, Realmark may not be able to provide certain services or proceed with a transaction.

      How we protect your information

      Protecting our clients’ information is a priority for Realmark.

      Any personal or business information collected as part of the AML/CTF process will:

      • be used for compliance purposes
      • be stored securely
      • only be retained for as long as required by law

      Realmark maintains appropriate security measures and privacy practices to help safeguard client information.

      For more information, please refer to our Privacy Policy.

      Questions 

      If you would like more information about AML/CTF requirements or the verification process, please first speak to a Realmark team member or contact us.